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Partial Outsourcing

The Perfect Combination of Security, Reliability, and Constant Accessibility

This solution is based on a flexible maintenance contract.

This is particularly advantageous for businesses that do not wish to maintain their own IT department or are too small to hire or train an in-house IT employee. An Outwork staff member takes on coordination and serves as the central point of contact for IT inquiries, which are then forwarded to the outsourcing partner.

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Guaranteeing You Security, Reliability, and Constant Accessibility

Disruptions and support requests are logged and managed in a central iMATRIX-Ticketsystem. Depending on the company’s size and the desired response time level, an outsourcing partner’s employee visits the company at regular intervals to carry out the listed tasks as per the created tickets. At the same time, there is regular maintenance and verification of the systems listed in the maintenance contract.

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Outwork – Your Flexible Partial Outsourcing Maintenance Contract

In today’s digitized world, a reliable IT-Infrastructure is essential for successful operations in the market. However, not every company has its own IT department or the resources to hire and train an internal IT employee. This is where Outwork comes into play as your reliable outsourcing provider for partial outsourcing in the areas of client, printer, and user support.

What is Partial Outsourcing?

Partial outsourcing offers the ideal solution for companies that want to entrust their IT tasks to experienced hands without losing control over their systems. In this form of outsourcing, Outwork, as a specialized partner, takes on the coordination role and acts as the central point of contact for IT inquiries. These inquiries are then forwarded to the relevant outsourcing partner to ensure fast and efficient handling.

Benefits of Partial Outsourcing

Partial outsourcing offers numerous advantages to companies. This solution is especially attractive for smaller businesses or those that do not wish to maintain their own IT department. By collaborating with Outwork, you can benefit from:

  1. Flexibility: With a flexible maintenance contract, we tailor our services to your specific needs. Depending on the size of your company and desired response times, you have the option to have an Outwork employee regularly present at your company.
  2. Expertise: Our specialists have extensive knowledge and years of experience in the IT field. You can rely on the competent handling of your IT and support inquiries.
  3. Efficiency: The central ticketing system captures and manages disruptions and requests to ensure a quick and efficient problem resolution.

Regular Maintenance and Inspection

An essential part of our partial outsourcing offering is the regular maintenance and inspection of your systems. Together with you, we create a detailed maintenance contract that includes all necessary tasks. Our employees visit your company at pre-arranged intervals to perform the tasks according to the created tickets. This ensures that your systems are always up to date and functioning optimally.

Trust in Outwork – your expert for flexible partial outsourcing in the IT sector. Contact us today to learn more about our services and find a customized solution for your company together.

Vertrauen Sie auf Outwork – Ihren Experten für flexibles Teil-Outsourcing im IT-Bereich. Kontaktieren Sie uns noch heute, um mehr über unsere Leistungen zu erfahren und gemeinsam eine individuelle Lösung für Ihr Unternehmen zu finden.